Cookie Policy

About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies on our Website (as defined below) do not typically contain any information that personally identifies a user, other than your email address which is stored during the purchase process, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

How We Use Cookies

We use cookies on our website (available at https://www.cyberghostvpn.com) (“Website”) for a variety of reasons as detailed in this Cookie Policy.

If you create an account with us, then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can provide you with certain features and functionalities. This prevents you from having to log in every single time you visit the Website. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

The Website offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

From time to time we may offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after leaving the page.

When you submit data through a form such as the form found on the contact page or comment form on our blog, cookies may be set to remember your user details for future correspondence.

In order to provide you with a great experience on the Website we provide the functionality to set your preferences for how this Website runs when you use it. To remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page on the Website.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for additional information). Please note that disabling cookies will affect the functionality of this Website. Disabling cookies may result in also disabling certain functionality and features of this Website. Therefore, it is recommended that you do not disable cookies.

Should you choose to proceed with disabling cookies, you can obtain up-to-date information about blocking and deleting cookies with regards to the specific browser being used via the links:

The Cookies we set

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter when using the Website.

Google Analytics: Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the Website and ways that we can improve your experience. These cookies may track your use of the Website, including without limitation, how long you spent on the Website and the pages that you visited so we can continue to provide engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page (https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage)

Facebook, Yahoo, Twitter, Bing and Mixpanel: Third party analytics, like Facebook, Yahoo, Bing, Twitter and Mixpanel, are also used to track and measure usage of the Site so that we can continue to provide engaging content. These cookies may track your use of the Website, including without limitation, how long you spent on the Website or specific pages you visited, which helps us to understand how we can improve the Website. The relevant privacy policies are available for your review at: Facebook: https://www.facebook.com/about/privacy/, Bing: https://privacy.microsoft.com/en-US/, Mixpanel: https://mixpanel.com/privacy/, Yahoo: https://policies.oath.com/us/en/oath/privacy/index.html, Twitter: https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads,

VWO: From time to time, we test new features and make subtle changes to the way that the Website is delivered. When we are testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the Website whilst ensuring we understand which optimizations you appreciate the most. Third Party Optimization companies, like VWO use cookies to provide such services, you can find out more information about the cookies they use in their privacy policies available at: https://vwo.com/knowledge/what-are-the-cookies-stored-by-vwo/

Zendesk: To provide you with online chat support, we use Zendesk. Zendesk may place a number of cookies in your browser. These are known as First Party Cookies and are required to enable to hold session information as you navigate from page to page within the Website. For example, we use cookies on our Websites to understand visitor and user preferences, improve their experience, and track and analyze usage, navigational and other statistical information. The relevant privacy policy is available for your review at: https://www.zendesk.com/company/customers-partners/privacy-policy/

Our details

This website is owned and operated by Cyberghost S.A.

We are registered in Romania under registration number J40/1278/2011, and our registered office is at:

70-72 Dionisie Lupu St., District 1, 010458 Bucharest, Romania

You can contact us

Data protection officer

Our data protection officer's contact details are: