Privacybeleid

Dit privacybeleid ("Privacybeleid" of "Beleid") beschrijft de privacypraktijken van CyberGhost SA (hierna genoemd "CyberGhost" of " Bedrijf") en is van toepassing op gebruikers ("gebruiker (s) "of" u") van de VPN-software, die momenteel bekend staat als " CyberGhost VPN" ("CyberGhost VPN") beschikbaar via de website van het bedrijf op: cyberghostvpn.com ("Website")

CyberGhost heeft een ondubbelzinnig bedrijfsbeleid: de sterkste naleving van gegevensbescherming en compromisloze bescherming van de privacy van gebruikers. Daarom worden de verkeersdata van de gebruiker, zoals browsegeschiedenis, verkeersbestemming, data-inhoud en zoekvoorkeuren, bij gebruik van de CyberGhost VPN niet door het bedrijf gecontroleerd, vastgelegd, geregistreerd of opgeslagen. Bovendien houden we bij het gebruik van de CyberGhost VPN geen verbindingslogboeken bij, wat betekent dat we geen logboeken hebben, die gekoppeld zijn aan uw IP-adres, verbindingstijdstempel of sessieduur.

We doen veel moeite om veilige opslag en bescherming van de persoonlijke gegevens van de gebruiker te garanderen (zoals hieronder gedefinieerd); wij nemen dit zeer serieus.

Veel bedrijven stellen dat ze uw privacy serieus nemen - dat doen wij ook en we menen het echt! CyberGhost biedt een service die de privacy beschermt. We handelen dienovereenkomstig bij het verzamelen en opslaan van gegevens.

Wat valt onder dit beleid?

Dit beleid is van toepassing op alle services, die we aanbieden via onze volledige reeks apps, en is ook van toepassing op de website, evenals uw gebruik van CyberGhost VPN (" Services"). Dit beleid is niet van toepassing op een website, product of service van een bedrijf van een derde partij, zelfs als de website links bevat naar (of van) onze website. Lees altijd eerst de privacyvoorschriften van een derde partij, voordat u beslist of u informatie wilt verstrekken. Door onze Website of Services te gebruiken, aanvaardt u de praktijken, die in dit beleid worden beschreven. Als u niet akkoord gaat met dit beleid, bezoek of gebruik onze website of services dan niet. Als u onze website of services blijft gebruiken, geeft u aan dat u akkoord gaat met dit beleid.

Welke gegevens verzamelen wij?

Informatie met betrekking tot uw account ("Persoonlijke gegevens"):

When registering through our Website you will be requested to provide your name, address, e-mail address, username and payment information which you submit to us voluntarily when you order or subscribe for our Services, as well as when you fill out any of the contact forms on the Website. This information is collected for proper administration of your account and/or subscription and to offer you customer support and, to the extent you so choose, to provide you with our newsletter and occasional promotional offers. Additionally, as part of our fraud detection measures, we shall collect data relating (i) to Website usage information, such as IP address (captured and stored in an anonymized format), approximate location (country only), (ii) transaction information, items purchased, the price paid, billing method, partial credit card information, chargeback requests, cancelled orders. The above mentioned Personal Data is not, at any point, associated with any kind of activity done by the user inside the CyberGhost VPN tunnel which is NOT recorded, logged or stored at all.

Anonieme informatie ("Niet-persoonlijke gegevens"):

Additionally, we collect and/or receive and store certain non-personal information ("Non-personal Data") whenever you interact with us. This exchange of information occurs between your browser and our affiliates or our server occurs automatically upon accessing our pages. Through such exchange we receive Non-personal Data including without limitation, data relating to the browser you are using, mobile/desktop device, general properties and metadata, OS version, preferred language, the date and time of your visit, the referring website and your preferences in our Websites during your visit. We collect such statistical information about usage as aggregate data from both the Website and Service in order to maintain a better customer experience as well as a high level of quality for the Service.

With regards to the CyberGhost VPN, Non-personal Data is not associated with or linked to your Personal Information. Thus Non-personal Data does not permit the identification of individual persons. Additionally, Non-personal Data do not include any information about the activity performed by the user inside the CyberGhost VPN tunnel such as browsing history, web content accessed, destinations of VPN traffic, DNS queries and IP addresses. We use this information for internal monitoring, analytics and improvement of our services in the way described in this Policy. Additionally, at your sole discretion you may approve VPN connection diagnostics which allows for app data to be sent by the user to the customer support team, similarly to a "report a bug" feature. A connection log may also be sent together with a ticket that is raised with our customer support, so our team can debug any faults that may appear and result in a bad experience for the user.

Hoe verzamelen wij persoonlijke gegevens?

Our Website contains a registration forms (e.g. during payment process or during customer support and review) that will ask users at their discretion to provide us with certain information such as their email address as detailed above. We use this information to create an account, provide the service, send you news and updates and promotional material about our products or from some of our partners. We do not share this information with third parties, except as detailed below and other than with the people/or associate working with the Service or Website. We additionally may use technologies such as cookies, beacons, tags and scripts. Please refer to our Cookie Policy for additional information on this point.

Gebruikers kunnen zich afmelden voor ongewenste e-mails door de optie voor afmelding in de e-mails of door rechtstreeks contact met ons op te nemen via support@cyberghost.ro.

Om een hoog kwaliteitsniveau voor onze service en een uitstekende klantenservice te behouden, gebruikt CyberGhost bepaalde externe partijen om de onderstaande data te verzamelen en te verwerken:

Hoe verzamelen wij niet-persoonlijke gegevens?

We verzamelen automatisch anonieme niet-persoonlijke informatie via verschillende technologieën, zoals hieronder beschreven.

A. Website:

Onze website kan gebruikmaken van externe partijen, zoals Google Analytics en analyses van derden, zoals Facebook, Bing, Yahoo, Twitter en MixPanel, om beter te begrijpen hoe u de website gebruikt en manieren waarop wij uw ervaring kunnen verbeteren. Via deze tools kunnen we trends zien in het gebruik van onze website, zoals het totale aantal unieke gebruikers, populaire webpagina's of artikelen op basis van het totale aantal impressies, etc. Deze externe partijen gebruiken pixels of cookies om dingen te meten, zoals de gemiddelde tijd die gebruikers op de site doorbrengen of bezochte pagina's, zodat we leren hoe we de site voor u kunnen verbeteren. Lees meer informatie hierover in ons Cookiebeleid https://www.cyberghostvpn.com/nl_NL/cookiepolicy.

Voor meer informatie over hoe Google data gebruikt van ons gebruik van Google Analytics Cookie, raden wij u aan om het beleid van Google te bekijken op: www.google.com/policies/privacy/partners. We raden u ook aan om de momenteel beschikbare opt-outs van Google Analytics voor de webtool te bekijken, die beschikbaar is op: https://tools.google.com/dlpage/gaoptout/.

Daarnaast maken we gebruik van optimalisatiebedrijven van derden, zoals VWO, die op dezelfde manier cookies gebruiken om dergelijke services te leveren. Tenslotte gebruiken we, zoals hierboven bepaald, Zendesk om u online chathulp te bieden. Zendesk verzamelt zowel persoonlijke als anonieme informatie. Het verzamelt anonieme informatie door cookies in uw browser te plaatsen.

Raadpleeg ons Cookiebeleid voor aanvullende informatie.

B. Service:

The performance of the Service is measured through a series of events sent anonymously to third-party services (MixPanel) which is building aggregate data based on certain trends. Few examples of events are indicatively mentioned below:

Connection Attempt: We collect this information to know the usage request directed to our Service on a particular hourly/daily/weekly/monthly interval, the country of origin (but not your source IP address), your CyberGhost VPN version, etc. This metric allows us to properly adjust our infrastructure according to the demand.

Connection Successful: We collect this information to know how many users per hourly/daily/weekly/monthly intervals successfully established VPN connections to our service. This information correlated with the above event results, is helping our engineers to determine if there are any network issues which might prevent users from starting the service, identify peak hour intervals for our service so we can have the infrastructure scaled to meet the requests, etc.

Ordering Our Service

To order our Service you must choose which option works best for you on our pricing page, once you click on order now you will be asked to register to create a secure account by inserting your email account. Thereafter you will be asked to choose your method of payment between credit card, paypal and bitcoin. The specific information collected varies depending on the payment method you choose. To minimize the amount of Personal Data you submit to us, we recommend that you use bitcoin payments when subscribing to our Service.

Please note that CyberGhost itself does not process any orders or payments. We work exclusively with payment processors such as Cleverbridge (cleverbridge AG, 2-4 Brabanter Str., 50674 Cologne, Germany) and/or Stripe and/or Paypal. You can find information about the payment services providers' privacy policies and practices at https://www.cleverbridge.com/corporate/privacy-policy/ and https://stripe.com/us/privacy.

Once you chose your selected way of payment and click "continue to payment" (or similar wording), you will be directed to our third-party payment gateways domain. Although this page may have the look and feel of the Website please make sure that you are aware that you are now on our third party payment processor's site in order to complete your transaction. The name, address, card number, expiration date, and email address will be collected by the applicable, third party payment processor to process your request. Your name and email address will be shared back with us in order for us to provide you with your subscription to CyberGhost VPN.

We do not have any access to the credit card information you submitted to our payment processor. We do not connect your personal information with any kind of online activity done by you inside the CyberGhost VPN tunnel, such as: browsing history, traffic destination, data content, IP addresses or DNS queries. The payment processors privacy policy governs the collection and use of the information collected during the check-out process which we recommend you review prior to placing an order or providing any information.

Waarom verzamelen wij uw persoonlijke gegevens?

We verzamelen persoonlijke gegevens met het oog op:

  • Verbetering van de service en personalisatie van de gebruikerservaring op CyberGhost VPN
  • Het juiste beheer van onze website en bedrijf
  • De uitvoering van het contract tussen u en ons en/of het ondernemen van stappen, op uw verzoek, om een dergelijk contract aan te gaan
  • Wetenschappelijk onderzoek, fraudedetectie/-preventie en verbetering van de Service
  • Om u op de hoogte te stellen van onze nieuwe diensten of wijzigingen in onze bestaande services
  • Om u technische of servicegerelateerde communicatie te sturen
  • Om de Servicevoorwaarden af te dwingen
  • Klantanalyse

Het delen van uw persoonlijke gegevens

We do not share, sell, rent or trade your Personal Data with third parties other than as disclosed within this Privacy Policy. We may disclose your Personal Data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this Policy.

Furthermore, we may share certain Personal Data with trusted vendors to carry out a transaction you have requested (e.g., sharing card payment information with our credit card processor to obtain payment of fees and to activate your subscription to the Service). You can find information about the payment services providers' privacy policies and practices at https://www.cleverbridge.com/corporate/privacy-policy/ and https://stripe.com/us/privacy/ .

In order to assist you if you have questions while using our Website or regarding your order and provide comprehensive customer support, we offer the possibility of online chat. For the use of such online chat, you will be requested to provide personal data such as name and email. Our online chat is offered through Zendesk that will have access to collect and proses such personal data solely for the purpose of facilitating communication with you and record-keeping. Additionally, as part of our customer satisfaction policy we may ask you to answer some questions about our Site and your decision to purchase our products, such survey is hosted by VWO. Should you, at your discretion chose to respond to such questions and additionally you opt to insert your email address, such information will be processed and collected through VWO. These third parties are prohibited from using your personal data for any purposes other than as stipulates in their privacy policy. VWO Privacy policy is available at:: https://vwo.com/privacy-policy/.

We may further collect and possibly share your Personal Data to enforce the Terms of Service. This may be done to prevent a crime or violation of our Terms of Service or to help solve a transgression that has been committed.

We also reserve the right to disclose your Personal Data as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Lastly, we may share Non-personal Data associated with the use of our Website with 3rd part suppliers for the purposes of optimization of our Website and Services as well customer analytics (e.g.VWO, Facebook, Yahoo, Twitter, Bing, Google, Mixpanel, Instabug, BugSplat, OpenX etc). These third parties will use Non-personal Data and/or Personal Data relating to your use of our Website to evaluate your use of the Website, compile reports on Site activity and provide other Site activity and internet related services, all in accordance with their applicable privacy policy.

Security of Your Personal Data

We volgen algemeen aanvaarde industriestandaarden om de aan ons verstrekte persoonlijke gegevens te beschermen, zowel tijdens de verzending als nadat we deze hebben ontvangen. In maart 2012 is CyberGhost met succes geslaagd voor een audit en verificatie, uitgevoerd door QSCert voor het geïmplemententeerde Information Safety Management System (ISMS), volgens de internationale industriële standaarden ISO27001 en ISO9001. De certificering bevestigt de hoge kwaliteit van de interne veiligheidsprocessen en wordt sindsdien jaarlijks vernieuwd. Geen enkele methode van verzending via internet of methode van elektronische opslag is echter 100% veilig. Daarom kunnen wij, hoewel wij ernaar streven commercieel aanvaardbare middelen te gebruiken om uw persoonlijke gegevens te beschermen, de absolute veiligheid ervan niet garanderen. Als u reden heeft om aan te nemen dat uw interactie met de website niet langer veilig is (bijvoorbeeld als u van mening bent dat de veiligheid van uw account is aangetast), neem dan onmiddellijk contact met ons op.

During the development of the Service and the selection of its service providers, CyberGhost has paid attention to providing a high degree of safety:

All data processing centers with which CyberGhost cooperates pass through a compliance process. CyberGhost has generally Root Access to all its servers and administers them itself.

If you feel that your privacy was treated not in accordance with our Policy, or if any person attempted to abuse our Service or acted in an inappropriate manner, please contact us directly at support@cyberghost.ro. Further, in the event of a data breach, in which we discover your Peronal Data is at risk, we will notify you immediately through your account or the Website or, if technically possible, by sending you an email.

Your rights and Control:

Your principal rights under data protection law in relation to your Persona Data are:

  • (a) the right to access and information which is provided to you through your account;
  • (b) the right to rectification;
  • (c) the right to erasure;
  • (d) the right to restrict processing;
  • (e) the right to object to processing;
  • (f) the right to data portability;
  • (g) the right to complain to a supervisory authority; and
  • (h) the right to withdraw consent.

To facilitate the exercise of this rights, we have prepared a specialised form that you can complete when making the request, to expedite our response time.

We provide you with the ability to exercise certain choices and controls in connection with our treatment of your Personal Data. Depending on your relationship with us, these choices and controls may include, access to the Personal Data collected about you that we hold; correcting, updating or deleting the information associated with you that we hold; and in the event, you wish to opt out from the data collection or you are not able to exerciser your rights through your account please contact us at: support@cyberghost.ro. In the event you make such request, note that we may require certain information from you in order to verify your identity and locate your data and that the process of locating and deleting the data may take reasonable time and effort. Data privacy and related laws in your jurisdiction may provide you with different or additional rights related to the data we collect from you, which may also apply.

Service Performance Data and CyberGhost VPN Connection Summary Statistics

Through our strict no-logs-policy, we ensure that we do NOT track user traffic performed inside the CyberGhost VPN tunnel such as: browsing history, traffic destination, search preferences, data content, IP addresses or DNS queries. Therefore:

  • We do NOT know at any time which user ever accessed a particular website or service
  • We do NOT know which user was connected to our CyberGhost VPN service at any given time or which CyberGhost VPN server IP they used
  • We do NOT know the set of original IP addresses of a user’s computer

CyberGhost is 100% committed to the no-logs-policy and we do not store them. Logs can easily link actions back to you, and thus at no time can CyberGhost release such logs, as we don’t collect any logs.

Children's Privacy

You represent and warrant that you are at least 13 years of age and of legal competence to use our Service. If you are under 18, please be sure to read the Agreement with your parents or legal guardians. We do not use the Service to knowingly solicit data from or market to children under the age of thirteen (13). We request that such individuals do not provide Personal Data through our services. If you become aware or have any reason to believe that a child under the age of 13 has shared any information with us, please contact us at: support@cyberghost.ro and we take reasonable steps to ensure that such information is deleted from our files.

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It's also important to note that we allow third-party behavioral tracking

Data Retention

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion as detailed above. Please note that unless you instruct us otherwise we retain the information we collect for as long as needed to provide the Service and to comply with our legal obligations, resolve disputes and enforce our agreements.

Policy Updates

If we decide to make changes to our Privacy Policy, at our sole discretion, Such changes and updates will be effective immediately upon the display of the revised Privacy Policy. Thus, we encourage you to check this Privacy Policy regularly for updates, so that you are fully informed on how your data is collected and used by the Company and your related rights. The last revision date will be reflected in the "Last Modified" heading. Your continued use of the Services following the display of such amendments constitutes your acknowledgement and consent to such amendments to the Privacy Policy and your agreement to be bound by the terms of such amended policy.

Als we materiële wijzigingen aanbrengen in dit privacybeleid, zullen we u via het account of de website op de hoogte stellen en proberen wij u hiervan op de hoogte te stellen via e-mail of via een bericht op onze startpagina voordat de wijziging van kracht wordt.

Onze gegevens

Deze services zijn eigendom van en worden beheerd door Cyberghost S.A.

Wij zijn geregistreerd in Roemenië onder registratienummer J40/1278/2011, en onze maatschappelijke zetel is 70-72 Dionisie Lupu Str., Gebouw Sectie A, begane grond, 1ste district, Boekarest.

U kunt contact met ons opnemen:

Data protection officer

De contactgegevens van onze data protection officer zijn: [Venetia Argyropoulou - venetia.argyropoulou@cyberghost.ro]